Shipping policy

Digital Product Delivery Policy

All digital products sold by Hey Girl Enterprise are delivered electronically. No physical item will be shipped or mailed.

After your purchase is completed, your digital product may be delivered through a download link, email, customer account, or another electronic delivery method provided at checkout.

Please make sure the email address entered at checkout is correct so you can receive your purchase without delay.

Delivery Time

Most digital products are available immediately or shortly after payment is confirmed.

In some cases, delivery may take a little longer due to payment processing, email delays, or technical issues.

If You Do Not Receive Your Download

If you do not receive your digital product, please check:

Your spam or junk email folder
The email address used at checkout
Your order confirmation page or customer account

If you still cannot access your purchase, please contact Hey Girl Enterprise with your name and order information so we can help resolve the issue.

Important

DIGITAL PRODUCTS ONLY — NO PHYSICAL ITEM WILL BE SHIPPED.

Digital products are not subject to shipping fees unless otherwise stated.

Due to the digital nature of these products, all sales are final and subject to our Digital Product Refund Policy.

Hey Girl Enterprise
HeyGirlEnterprise.com

Shipping Policy Physical Products

Hey Girl Enterprise

Thank you for shopping with Hey Girl Enterprise. Please review our shipping policy before placing an order for shirts, mugs, notebooks, or other physical merchandise.

Print-on-Demand Products

Our physical merchandise is made to order through our print-on-demand fulfillment partners.

This means your item is created specifically after your order is placed rather than being pulled from pre-made inventory.

Because products must first be made and prepared for shipment, please allow time for both:

Production + Shipping

Processing & Production Time

Most print-on-demand orders typically require approximately 2–7 business days for production before they are shipped.

Production times are estimates and may occasionally be longer because of product availability, quality checks, large orders, holidays, or other fulfillment delays.

Shipping Time

Shipping time begins after your order has finished production.

Available shipping methods and delivery estimates depend on the product, print provider, and destination.

Typical Printify estimates include:

Economy Shipping within the U.S.: approximately 4–8 business days
Standard Shipping within the U.S.: approximately 2–5 business days
Standard International Shipping: approximately 10–30 business days

These are estimated delivery windows and are not guaranteed delivery dates.

Shipping Charges

Shipping fees are calculated based on factors such as:

Product type
Quantity ordered
Print provider
Shipping method
Delivery destination

Shipping charges are separate from the product price unless your order or promotion specifically states that shipping is included or free.

Tracking Information

Once your order has shipped, tracking information will be provided when available.

Please allow time for the shipping carrier to scan and update your package. Tracking updates may not appear immediately after a shipping label is created.

Orders containing multiple items may sometimes arrive in separate packages, particularly when products are fulfilled by different print providers.

Please Check Your Shipping Address

Customers are responsible for entering a complete and accurate shipping address at checkout.

Please carefully check:

Street address
Apartment or unit number
City
State
ZIP/postal code
Country
Email address
Phone number when required for delivery

Printify does not provide address validation, so an incorrect or incomplete address may result in delays, failed delivery, or the package being returned.

If you notice an address error after ordering, contact Hey Girl Enterprise immediately. Once an order has entered production or shipment, we may not be able to change the address.

Returned Packages Due to Incorrect Address

If a package is returned because the customer provided an incorrect or incomplete shipping address, Hey Girl Enterprise cannot guarantee a free replacement.

Additional production or shipping charges may be required to have the item produced or shipped again.

Printify does not generally provide free reprints when an incorrect or incomplete delivery address was supplied by the customer.

Lost Packages

If your tracking information has not updated or your package appears to be lost, please contact us so we can investigate.

Printify considers certain U.S. shipments potentially lost if they have not arrived within 30 calendar days, and international shipments may require up to 45 calendar days before a lost-package claim can be reviewed. Eligibility depends on the circumstances of the shipment.

International Orders

International shipping may be available depending on the product and destination.

International customers may experience longer shipping times because of:

Customs processing
Carrier delays
Local postal services
Import requirements

International packages will include required customs documentation.

Customs, Duties & Taxes

Depending on your country, your order may be subject to customs duties, import taxes, or other fees.

Unless specifically stated otherwise at checkout, any customs duties or import-related fees charged by your country are the responsibility of the customer.

Holiday & High-Volume Delays

During holidays, promotional periods, severe weather, or high-volume seasons, both production and shipping may take longer than normal.

Please order early if you need an item for a birthday, holiday, event, or special occasion.

Hey Girl Enterprise cannot guarantee arrival by a specific date unless a guaranteed delivery service is expressly offered for that order.

Damaged or Incorrect Orders

If your product arrives damaged, defective, misprinted, or you receive the wrong item, please refer to our Returns & Refund Policy and contact us with your order information and clear photos of the issue.