Return & Refund Policy

Last Updated: September 2026

Thank you for shopping with Hey Girl Enterprise. Please review this policy carefully before purchasing.

Digital Products

Our store primarily sells digital products, including but not limited to vendor lists, courses, templates, planners, graphics, business resources, downloadable files, and resell-rights products.

Because digital products are delivered electronically and cannot be physically returned, all digital product sales are final.

Once a digital product has been purchased, accessed, downloaded, or delivered, we do not offer refunds, returns, exchanges, or cancellations, except where required by applicable law.

Problems With Your Download

We want you to receive the product you purchased. If you experience a technical issue, please contact us so we can help.

Examples include:

• You cannot access or download your purchased file

• You receive the wrong digital product

• A file is missing or corrupted

• A download link is not working

• You are accidentally charged more than once for the same purchase

When possible, we will correct the issue, replace the file, or provide access to the correct product.

Change of Mind

Refunds will not be provided because you:

• Changed your mind after purchasing

• No longer need or want the product

• Did not read the full product description before purchasing

• Expected information, products, or services that were not advertised as included

• Do not use or complete the purchased course or resource

• Are unhappy with your personal business results

Please review all product descriptions carefully before completing your purchase.

Vendor Lists

Our vendor lists are provided as business research resources. Vendor information, websites, contact information, prices, inventory, policies, shipping times, and services may change.

Customers are responsible for researching and verifying vendors before making purchases or entering into business relationships.

A change in a vendor's information, availability, pricing, or policies does not automatically qualify a purchase for a refund.

Courses & Educational Resources

Our courses and business resources are provided for educational and informational purposes.

Purchasing a course, vendor list, template, or other resource does not guarantee income, sales, customers, business success, or any particular financial result.

Your results depend on factors such as your effort, research, marketing, consistency, pricing, business decisions, and work ethic.

Resell Rights & Licenses

Purchases that include resale rights, commercial-use rights, or other digital licenses are also final and non-refundable once the license or associated digital materials have been delivered.

Customers are responsible for reviewing the terms of the applicable license before using or reselling the resources.

Unauthorized Chargebacks

If you experience an issue with your order, please contact Hey Girl Enterprise first so we have an opportunity to resolve the problem.

Submitting a chargeback does not automatically cancel the terms that apply to digital products already accessed or delivered.

Contact Us

If you have a problem with your digital purchase, please contact us through HeyGirlEnterprise.com and include your name, order information, and a description of the issue.

We will make a reasonable effort to help resolve legitimate download or access problems.

By completing a purchase from Hey Girl Enterprise, you acknowledge that you have reviewed and agree to this Return & Refund Policy.

HEY GIRL ENTERPRISE
Digital Products • Vendor Resources • Courses • Business Tools
HeyGirlEnterprise.com    

Returns & Refund Policy — Shirts, Mugs & Print-on-Demand Products

At Hey Girl Enterprise, our shirts, mugs, and other merchandise are made especially for you after your order is placed. Because these items are print-on-demand and are not kept as pre-made inventory, please review your order carefully before completing your purchase.

PLEASE CHECK YOUR SIZE BEFORE ORDERING

All shirts are made to order. Please review the size chart provided on the product listing before placing your order.

Customers are responsible for selecting the correct size, color, and product variation.

We cannot offer a refund, return, or exchange because:

• The wrong shirt size was selected

• The wrong color or product variation was selected

• The wrong mug size/style was selected

• The item does not fit because the incorrect size was ordered

• You changed your mind after ordering

• You no longer want or need the product

We strongly recommend comparing the measurements in our size chart with a shirt you already own and like before placing your order.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

We want you to receive the product you ordered.

If your item arrives damaged, defective, misprinted, or you receive the wrong product, please contact Hey Girl Enterprise within 30 days of delivery.

Please provide:

• Your name and order number

• A description of the problem

• Clear photos showing the item and the issue

• A photo of the size tag when the issue involves an incorrect garment or size

Once the issue has been reviewed and approved, we may provide a replacement/reprint or refund, depending on the circumstances.

Please do not mail an item back unless we specifically instruct you to do so.

SIZING DEFECTS

If you ordered the correct size shown on your order but believe you received an incorrectly sized or mislabeled garment, please contact us with photos of the size tag and measurements of the garment.

We will review the issue to determine whether it qualifies as a manufacturing defect.

CANCELLATIONS & ORDER CHANGES

Because orders can move into production quickly, changes or cancellations are not guaranteed after an order has been placed.

Once your item has entered production, we may be unable to change the size, color, design, shipping address, or cancel the order.

Please double-check all information before completing checkout.

INCORRECT SHIPPING ADDRESS

Customers are responsible for entering a complete and accurate shipping address.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping or replacement costs may apply.

MADE JUST FOR YOU

Every Hey Girl Enterprise print-on-demand item is produced specifically for the customer who orders it. For this reason, we cannot accept general returns or exchanges on correctly made products.

Please shop carefully, check your size, review your order, and make sure you love your selection before purchasing.

If there is a genuine problem with your order, please reach out to Hey Girl Enterprise so we can help.

Hey Girl Enterprise
HeyGirlEnterprise.com

This policy applies except where a refund, return, replacement, or other remedy is required by applicable law.